Refund Policy

Customer Satisfaction Guarantee

At NeedohsBuy, customer satisfaction is our top priority.

We want you to enjoy every purchase from us. If you experience any issues with your order, please contact our customer support team and we will do our best to help resolve the problem.

1. Return Eligibility

We accept return requests within 30 days after delivery.

To be eligible for a return:

  • The item must be unused or in its original condition
  • The product must include original packaging when possible
  • You must provide your order number and proof of purchase
  • You must contact us before sending any return items

Please do not send items back without contacting us first. Unauthorized returns may not be accepted.

2. Damaged or Incorrect Items

If your order arrives damaged, defective, or you receive the wrong product, please contact us within 7 days after delivery.

Please provide:

  • Order number
  • Photos or videos showing the issue
  • Description of the problem

After reviewing your request, we may provide:

  • A replacement item
  • A partial refund
  • A full refund (when applicable)

3. Refunds

Once your refund request is approved, your refund will be processed to your original payment method.

Please allow:

  • 5–10 business days for the refund to appear in your account, depending on your bank or payment provider.

Shipping fees are non-refundable unless the item received was incorrect or defective.

4. Order Cancellation

You may request order cancellation within 12 hours after placing your order.

After an order has been processed, packed, or shipped, cancellation requests may not be accepted.

If your order cannot be canceled, you may request a return according to this policy after receiving the product.

5. Late or Missing Deliveries

If your order has not arrived within the estimated delivery timeframe, please contact us.

Before requesting a refund for a missing package, we may ask you to:

  • Confirm your shipping address
  • Check with local delivery services
  • Provide additional information if needed

We are not responsible for delays caused by:

  • Incorrect shipping addresses
  • Customs processing
  • Weather conditions
  • Carrier delays
  • Events outside our control

6. Non-Returnable Items

Certain items may not be eligible for return, including:

  • Products that have been used or damaged by the customer
  • Items without original condition or packaging
  • Clearance or final sale items (if applicable)

7. Return Shipping

Customers may be responsible for return shipping costs unless:

  • The item received was damaged
  • The wrong item was sent
  • The product has a verified quality issue

Return instructions will be provided after contacting our support team.

8. How to Request a Refund

To request a return or refund, please contact us:

Email:
p026720@outlook.com

Please include:

  • Your order number
  • Your name
  • Description of the issue
  • Photos or videos (if applicable)

Our customer support team will respond within 24–48 business hours.

Contact Information

NeedohsBuy

Email:
p026720@outlook.com

Address:

China (Yunnan) Pilot Free Trade Zone Kunming Area
Economic Development Zone, Ala Subdistrict Office
Shuntong Community, Ziyun Qingniao Building 5
9th Floor, Room 901-C625
Kunming, Yunnan, China

Last updated: July 2026